• Lomotey Obri Street 15, East La. Tseaddo.
  • info@kocodluv.com

At Koco D’Luv Enterprise we value your satisfaction and strive to provide high-quality plantain chips. If, for any reason, you are not completely satisfied with your purchase, we offer the following return policy:

Returns and Exchanges: You may return or exchange unopened and unused plantain chip products within 2 days of the purchase date.

Refund or Store Credit: You have the option to receive a full refund to the original payment method or store credit for the value of the returned item.

Return Process: To initiate a return, please contact the manager on 0248559729 to request a Return Authorization (RA) number. This number must be included with the returned product.

Condition of Returned Items: Returned items must be in their original, unopened packaging and in the same condition as when they were received. We cannot accept returns for products that have been opened or are not in their original condition.

Return Delivery: The customer is responsible for the cost of return delivery unless the return is a result of our error (e.g., wrong item sent or product defect).

Damaged or Defective Products: If you receive a damaged or defective product, don’t hesitate to get in touch with our customer support team within 24 hours of receiving your order for a replacement or refund.

Refund Processing Time: Once we receive your returned items, please allow up to 2 business working days for the refund to be processed.

Cancellation: Orders can be canceled within 24 hours of purchase by contacting our customer support team.

Contact Information: For all returns, exchanges, or inquiries, don’t hesitate to get in touch with our customer support team at 0545855908

Please note that this return policy applies to online and in-person purchases directly from Koco D’Luv Enterprise. Please refer to their return policy if you purchased our products from a third-party retailer.

We reserve the right to modify our return policy at any time.